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Cardinal Responds to Coronavirus Outbreak

As a financial cooperative that puts people first: the health and safety of Cardinal Credit Union members and staff is our top priority. As we continue to monitor the impact of Coronavirus (COVID-19) in our region, please be assured that we are taking preventative measures in our branches to mitigate the spread of illness and ensure seamless access to your finances. These include:

  • Hand sanitizers and Lysol distributed to all branch employees.
  • Washing hands frequently.
  • Disinfecting staff work areas twice a day, as well as frequently touched objects or surfaces (door knobs, teller counter stations, ATM screens, drive-through canister) to kill potential germs.
  • Remaining at least 6 feet away from someone coughing or sneezing.
  • All departments are reviewing their disaster recovery plans, preparing for a potential reduction in workforce.

Here are a few suggestions of what you can do to manage your accounts:

  • Use our free Mobile Banking App, Telephone Banking or Online Banking. With these services you can access your account 24/7, transfer money, receive and pay bills, check account balances, and deposit checks, all without visiting a branch.
  • Utilize Night Drops or Direct Deposit.
  • Use your VISA® and/or Debit Cards.
  • Wash your hands with soap and water before and after handling money, credit cards, visiting a branch location or using an ATM.
  • Please remember that unlike a hurricane or other natural disasters, Coronavirus cannot physically affect any electronic banking or payment systems. For this reason, you will continue to enjoy uninterrupted access to all your funds through ATMs, mobile app, online banking, debit cards and credit cards. If you have our online banking app, you can deposit checks from anywhere you have an internet connection.

At this time, we highly encourage our community to stay informed regarding the Coronavirus from a reputable resource such as:

The Centers for Disease Control and Prevention recommends everyday preventative actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw it out in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household spray or wipe.
  • Face masks should be used by people showing symptoms of COVID-19 to help prevent the spread of the disease to others.
  • Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.

If in the event we face staffing restrictions or if other operational challenges arise, we will expedite a drive-through only policy to provide relief and convenient availability of services in affected areas.

If you have questions on setting up any of the above-mentioned services, please contact a Cardinal Credit Union staff member at 1-877-900-6928 or 440-266-2200.

Thank you,

Christine Blake

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