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I am writing to share what a pleasure it was to work with Dan Mcgarry on our loan process. This was our first home loan and he made the process very easy. He was clear and helpful in all of his explanations. He was open to questions and answer them promptly. He help to make this process manageable! I look forward to working with him again in the future.

Thank you,
Kelly and Carl

Melissa has been such a big help from the very beginning. Over the course of only two days worth of a single phone call and a few back and forth emails, she was able to get me properly set up to join Cardinal. She told me everything I needed to know about what I was getting into, as well as all the information I needed to provide. Although she was a representative for the Ashtabula branch, she went above and beyond to accommodate me for my location and arrange for documents to be signed at the Willoughby location, which is far closer to my home. I’ve never had to refinance a loan before, but Melissa was very thorough and helpful to make this transition as easy and painless as possible. Overall, she made a good name for herself through the communication we had, which allowed me to further confirm I made the right choice when I decided to go with Cardinal. I’m looking forward to do business with CCU! – Austin G.

Conrad

I would like to give my appreciation to Jennifer for helping me get financed for a loan on a motorcycle I wanted to buy.

Jennifer guided me through every step of the process, and made me feel comfortable in a place I had never been to before.

During my stay, she answered all my questions and concerns, provided and explained all my options, and helped open up potential for other credit opportunities in the near future.

When I first entered the building, I had low hopes, and within an hour, I had everything I needed and got an approved loan for my bike. I got the bike that same day. I could not be any happier as a new customer.

Thank you,

Nicholas W.

Robert stayed on top of everything continuously and helped me out tremendously. This was my first home. He is an outstanding person to have on your team. I’m hoping the best for him and hopefully that will include getting an increase in his salary; he definitely deserves it. Great job, Robert!

Mark C.

We honestly cannot thank the team at Cardinal enough!! Buying a home can be incredibly stressful, not that we didn’t have our moments, but having the team at Cardinal in our corner made a huge difference. Thank you to everyone in the Ashtabula and Mentor branches that went above and beyond to help us from the very start and all along the way!

We could not have asked for a better Mortgage Loan Originator than Dan,  he was beyond awesome to work with! Having an open line of communication with him throughout the entire process took so much stress and worry off of us, we never once felt like we were in the dark or uninformed.

We honestly could not have asked for a better bank to work with! Thank you so much for helping us buy our forever home.

Courtney and Mark

 

Not only has the Ashtabula Branch of Cardinal Credit Union helped me financially when I needed it the most, they are absolutely the most informative and friendly people you could ever meet.

They have been a blessing to me.

Thank you! 

Michael J. H.

Dear Amy –

Thanks for your help with the international wire transfer……

Warmest regards,

Bratislava S.

With this note, we would like to acknowledge excellent service that we continually get from Ms. Sally Sundman at CCU. She has made excellent suggestions that helped us make right decisions. Her professionalism, enthusiasm, communication skills, and knowledge base make every transaction efficient and pleasant.

Ann

Sally Sundman went above and beyond when helping me with my loan. She is very friendly and knowledgeable; courteous and patient. Sally was very helpful and was a pleasure to deal with.

Thank you,

Harold D.

 

Hi, Marlo!

I can not tell you how happy I AM RIGHT NOW!

You have really made my day, and helped put the smile on my face that I’ve been hoping for.

Especially under the circumstances of the recent death in my family.

I have been sorta pacing around here on pins and needles while waiting to hear from You.

I really want that Harley, and I promise that I will not let you nor Cardinal Credit Union down after trusting me with the loan to purchase it.

I thank you so much from the bottom to the top of my heart, and I will be there first thing tomorrow to sign the necessary paperwork to purchase my new bike 🙂

Thank you.  God bless you. You have a wonderful evening, as well.

Sincerely,

Joseph S.

I truly believe in Cardinal Credit Union.  I thank God for you, as you gave me a loan when no one else would.

I will forever be grateful you helped me in a time of need, and will continue to spread the word about how wonderful my experience was with Cardinal.

Member

Hi Allen,

I printed, signed and put the form in that mail last night. I apologize for missing your first email. Thank you for calling me and explaining what I needed to do. I do appreciate the many things you have done for me over the years. You are a big asset for the credit union.

Candy C.

I’ve been a member of CCU for many years and have never had a negative experience (even over the phone which is answered promptly). From the loan specialist to the drive-through teller to the management and the greeter near the entrance, everyone has been super-accommodating, friendly and professional. Once I had an overdraft but I received a personal call from an employee who helped me fix it and suggested ways to prevent it from reoccurring. That’s great customer service! Thank you, Cardinal!

– Donna S.

 

I came here as a non-member interested in a car loan. The staff was so quick and friendly to greet me and set me up with Alex in loans. Alex was great! He was so friendly and knowledgeable and made the whole loan process super easy. I just want to thank everyone who was involved yesterday for helping me out. Best experience I’ve ever had at a bank.

Erin G.

Good morning Perry, I would like to take a quick moment to thank you again for helping me out with my accounts over the past several months. As you know thinks got a bit crazy with my withdrawals and you couldn’t have been more accommodating and professional in taking the time and helping me in straightening everything out.

I also appreciate you monitoring my accounts these past few months and keeping an eye out for any add normal deposits and withdrawals.

One last thing, please let Megan know that myself and several other friends of mine appreciate her positive and pleasant attitude every time we come into the branch. “She’s good!”

Thanks again and keep up the great work! I appreciate you and your team.

Mike N.

I would like to take the time to recognize excellent customer service from Meghan Thoren. Meghan helped me with my request in receiving a credit limit increase and continuously kept me updated throughout the week. She was also very responsive and took the time to answer all my questions. My experience with Cardinal overall has not been the best as it seems it’s almost impossible to reach someone at the Mentor branch when I call…but Meghan made up for it all! So, I really can’t thank you enough….I hope you recognize this women for a job well done because she definitely deserves it!

Thank you Meghan! 😊

Erica D.

Progressive, Claims Support Specialist

 

Good Morning Perry,

I am writing to express my sincere appreciation for the care and diligence of you and your team in researching a transaction. I am impressed that you and your team followed this matter through to resolution.  Kudos to all of you.

Sincerely,

Regina H.

My experience with Cardinal Credit Union has been most positive. The reps are so pleasant and helpful at all branches. Particularly, Sally Sundman of the Mentor Branch; she is awesome! She went above and beyond to save me money on my auto loan. I really appreciated her prompt follow-up.

Dawn L.

Although it’s an inconvenience to have your account frozen due to suspected fraud, I love that the fraud department is very diligent……catching spending habits that seem out of the norm. Most of the time it is just a precaution but it gives me peace of mind that if it was actually fraud, it would be caught and stopped quickly.

Customer service has always been great, everyone is friendly, suggesting changes to my account, helping with online services, just guidance in general…..especially with 401K rollover….I didn’t feel rushed. I’ve banked here for many years with no reason to change.

Kathryn C.

I just want to thank you from the bottom of my heart. You have personally done so much for me and my wife.

I don’t know how I can ever repay you. I’m at a loss for words. I hope one day you will let me do something for you. I realize this very well could be my wife’s last Christmas and it’s someone like you that gives us the fight to keep going. Which is just what we are trying to do. I attached a few pics so you can see the faces you put a smile on. Gabe you are too sweet and I truly hope one

One day I hope you will let me repay you, somehow.

Yours very truly,

Joe & Laurie S.

P.S.   I called my wife as soon as you left and told her what you had done.

All she did was cry and say thank you sooooo much for everything. It is people like you who make a difference in this world. Thank you so much, Cardinal….

 

The staff at Cardinal is contentious, sincere, very helpful, and mannerly. And all their other good qualities. That’s why I keep coming back!

Margaret W.

 

Cynthia White in the Call Center was very helpful, kind, and patient.

Jennifer F.

 

Matt!  Shae!  Cassie!  Gretchen!  –  I know their names and even more rewarding, they know mine.  There is always a friendly time and fun conversation to be had when I walk into my local Cardinal Credit Union Branch at Lakeland.  Thank you for the smiles and caring when I do my banking.

Jeanne-Marie

Dear Jason,

I left a message with the Call Center this morning to have you contact me, which you returned in 10 minutes! Thank you for truly astounding me with your speedy inquiry as to how you could help.

Your listening, explanation, action, attention to detail, & follow-up all continued to astound me, as well as your upbeat attitude & amazing patience throughout our conversation.

I’m not sure you know this is far from the norm of typical service you get from most businesses, adding to it that this is the busiest time of the year.

Thank you for setting the example & giving me a reason not to give up on human nature.

Sincerely,

Hermine G.

Tracy –

Thank you so much for your assistance today. I appreciate the fact that you not only explained what happened, but you resolved my situation in a manner that enlaces my trust in Cardinal to do the right thing for its members.

Thank you,

Scott N.

Edward Jones, Financial Advisor

Good morning, Gary and thanks for your quick response. Lowering our credit card balance is the ideal way to increase our credit score, as opposed to increasing our limit. The exercise of financial discipline is best! I do like the idea of a loan to round out our credit profile. Maybe in the near future we will consider it. Thank you for standing by us. We appreciate it!

Gregg T.

Our community experience is so much richer thanks to Cardinal’s generous support.

Laurie, Lakeland Foundation

Thank you, Dan! Thank you guys for a quick and efficient mortgage loan process.

William E.

We really enjoyed and appreciated the quick service and attention to detail. Perry and team provided an excellent car buying experience.

Marvin B.

Christine, Susan:

I just want to thank you so much for your kind support of The James A. Garfield Alliance for yesterday’s Easter Monday Egg Roll event here.  It was a great day with picture-perfect weather, and we had somewhere in the neighborhood of 1,000 to 1,200 people here for the event.

Cardinal Credit Union’s generous support of our partner group, The James A. Garfield Alliance, made the event successful and enjoyable for everyone.

Thank you for Cardinal’s kindness in supporting The James A. Garfield Alliance’s work to help us host community programs at James A. Garfield National Historic Site.

Todd Arrington, Ph.D.

Site Manager

James A. Garfield National Historic Site

My name is Tracy and I wanted to reach out to you regarding my experience working with Dan McGarry for my mortgage.  He was extremely professional, and very communicative with me through the entire process (which is very important to me), very prompt in getting in touch with me as to what items he needed, etc.  I originally started the process with another company and easily dropped him to switch to Dan because the other company did not even compare to the quality of service I received from Dan.

I haven’t even met Dan in person yet, but will gladly refer ANYBODY to him in the future.

Sincerely,

Tracy P.

Construction Manager, ERIE AFFILIATES, INC.

Huge shout-out to the ladies at Cardinal Credit Union in Ashtabula! I came in looking to get my first ever auto loan with very little knowledge and not so great credit. I was quickly directed to Sarah Anderson. She was absolutely amazing through the entire process and not only helped get me set up with a great loan but got me approved for a new credit card as well. She definitely went above and beyond my expectations with friendly and informative service! I’ve already started recommending this place to my friends and family.

Tommy Z.

 

When I was about 18 I went to CCU for my very first car loan. Ever since then I have had nothing but the best experiences, especially working with Megan Berkman. No matter if it was when I had both my checking and savings accounts moved over to you or when I was always buying a new car or getting a personnel loan I’ve never had a problem especially working with Megan every time. Even now being in the US ARMY everyone is always questioning me why I don’t have navy federal and my answer is because I have a way better bank back home.

Thank you,

James G.

Dear Abbie –

How can I ever thank you enough for all of your efforts to get my son and I approved for reliable credit and a car.  For months, we have been dealing with my old car breaking down and requiring costly repairs. Now, we have peace-of-mind and a chance to build good credit. Please Thank Amy & Manny Britnell for their help, also. The Cardinal Credit Union “team” went above and beyond, and I am delighted to be a new member.

With appreciation,

Mary Lou & Eddie S.

I came into Cardinal Credit Union to discuss debt consolidation. I met with Sally Sundman and we discussed my options. We settled on a secured loan to lower my interest rate and pay the debt off faster. I’m very happy with my decision.

I am comfortable calling Sally for all of my banking needs. She is always supportive. I have referred many of my friends and family to Cardinal and to Sally, specifically.

I understand the importance of hiring good, quality people and I have to say that Sally is one of those people. I consider her a 10!

Gary N.

 

Cardinal’s Mobile App is so awesome. It is a great help finding an ATM that doesn’t charge fees, and it is very user friendly!

Carolyn H.

Hi, just thought you should know how courteous and helpful Racheal Walker was in assisting me getting a transfer made from my HELOC account into my checking account.  I am experiencing an urgent dental issue and felt I needed some financial assistance to go forward.

I contacted CCU, was in contact with Ms. Walker, she  walked me through the process most efficiently, and the money is in my account today.

I so appreciated that!

Kathy I.| Patient Care Administrator, Premier Behavioral Health Services

Had recent need of a quick, small amount of cash for a small emergency that developed in my family. Just before payday, not enough funding open to me in my savings accounts due to some big car repairs over last 3-4 months that ruined my budget, temporarily. Was advised that Cardinal Credit Union might be able to help, so stopped to Ashtabula office, and Sarah and crew really stepped up big time, and in a hurry to help get my temporary situation taken care of quickly and completely. Can’t say enough good things for how they all stepped up in this nasty time for me. Really fast and thorough service too. Very helpful. Eased my mind completely.

 

Rich K.

We really enjoyed and appreciated the quick service and attention to detail. Perry and team provided an excellent car buying experience.

Marvin B.

I love Cardinal Credit Union. Perry Freed was amazing in assisting me with my auto loan. I am very appreciative of the staffs’ patience and understanding mindset.

-Liv

Derek & Abbie,

I wanted to thank you both so much for taking such amazing care of me last week.

When I set out to purchase a new car, I never thought about getting pre-approved for an auto loan. Thank you so much for making this suggestion!  This allowed me to stay in control & be in the drivers seat the entire time when it came down to negotiations, as a cash buyer!

The pre-approval process was SO fast & easy!  I was approved the same day that I first visited Cardinal Credit Union & was able to start shopping right away!

Thank you for making everything so easy & always putting your members first.  I am now a NEW happy & excited member of Cardinal Credit Union!  I can’t wait to see what you can do with my mortgage next!  You have earned more of my business because how excellent & educated the two of you are in your field.

You two really put the small banking feel back into my life, that I had missed.  Most larger institutions push you to online channels, ATM & virtual chats.  I personally love walking into the brick & mortar to have a personalized experience like the one, the two of you provided!  I can’t say enough great things about the two of you!  From welcoming me, talking to my car salesman, to protecting my Financial future – to walking me up to the teller line helping me make my first deposit & introducing me to the staff!  It was such a great feeling & I can’t wait to share this with my friends & family!

You two definitely deserve a raise!

Thank you again for taking care of me & allowing me to have this new ride for the holiday weekend!

Happy Fourth of July weekend to you both!

Sincerely,

Nicholas P. H. Kissinger

 

(A Cardinal Credit Union Member for life)

You and Lisa have both been great to work with.  When I was just starting my business and transitioning you worked with me and I really appreciate it.  My wife and I have moved closer to my mother and we will be purchasing the house we are currently in, and need financing.  I hope we can finance through Cardinal.  I look forward to talking to you about it soon.

– Lee C.

Good afternoon,

I just wanted to take a few moments to send my thanks for an excellent loan experience with your Loan Officer, Dan McGarry. This is first time working with Dan. He had his hands full with my client,  as well as got the contract to weeks after it was written. He handled a tough buyer and communicated so efficiently, which we all know is so important in this business. It is refreshing to find someone with this work ethic, and I very much look forward to doing business with him in the future. I will  be adding him to my preferred lenders list with The Crocket Team. Please send my thanks for a job well done.

Warm regards,

Monique K.
Realtor / Real Estate Specialist, Howard Hanna

Tracy –

Thank you so much for your assistance today. I appreciate the fact that you not only explained what happened, but you resolved my situation in a manner that enlaces my trust in Cardinal to do the right thing for its members.

 

Thank you,

      – Scott N.                                                                                                                                                                                      Edward Jones, Financial Advisor

Hi, Jennifer –

Thank you for the exceptional service with our auto loan!

Kind regards,

         -Carolyn & Tom K.

Christine –

Once again, I received absolute professionalism and prompt attention to my online circumstances. Paulina was a consummate professional, as an entire team assisted, she had the empathetic professionalism to leave a message with me while I attended several meetings, explaining the actions and resetting my password. Clearly a phone to computer glitch on my behalf. Yet, Paulina assured me that finally my car loan payments to Cardinal were paid instead of assuming they were and getting booted from the system prematurely. The issues I’ve had the past couple of months appear again, but I can now reset the password. Pease thank her and the entire team. This is the reason I will be applying for my house loan with Gretchen, sometime next winter….class acts all around. People to people mannerisms.

 

Truly humbled,

        -Howie B.

 

I wanted to reach out since I just finished financing a recreational vehicle with the help of Amy Britnell.  She was absolutely wonderful to work with, very kind, patient, and thoroughly answered every question I had.  She couldn’t have done a better job!

I hope you have a great week!

 – Dawn E.

Executive Banker, Liberty Home Mortgage

 

Hi, my name is Damaris. Just wanted to stop in to show my appreciation for the great experience I had here at Cardinal. And, to thank Justas Adomavicius for helping me and giving me such great advice, as well as Christy for working hard to get me approved for a VISA. Thanks.

– Damaris S.

Just wanted to say thanks Megan and Cardinal Credit Union for helping me with the loans.  2 years ago you guys helped me get my new Polarkraft boat when no one else would even look at me. And, just the other day, you helped me purchase a new Ram truck. You guys are great. It’s so good to have a place like this near home that supports the working-man.  So, once again, thanks so much.

Thanks,

– James R. W.

Racheal,

Hope you had a Happy Thanksgiving. Wanted to thank you for being able to increase the amount for me. It’s obvious I clearly contacted the right person at Cardinal who can get things done.  ……………Thanks for all your help. I know I will be saving your email address 🙂

– Liz J.

Dear Jason,

I left a message with the Call Center this morning to have you contact me, which you returned in 10 minutes! Thank you for truly astounding me with your speedy inquiry as to how you could help.

Your listening, explanation, action, attention to detail, & follow-up all continued to astound me, as well as your upbeat attitude & amazing patience throughout our conversation.

I’m not sure you know this is far from the norm of typical service you get from most businesses, adding to it that this is the busiest time of the year.

Thank you for setting the example & giving me a reason not to give up on human nature.

I wish you a truly wonderful Holiday Season, & the best of everything, always.

Sincerely,

– Hermine G.

I’ve been a member of Cardinal Credit Union for many years and have never had a negative experience (even over the phone which is answered promptly.) From the loan specialist, to the drive-through teller, to the president, and the greeter near the entrance, everyone has been super-accommodating, friendly, and professional. Once I had an overdraft, but received a personal call from an employee who helped me fix it, and suggested ways to prevent it from reoccurring. That’s great customer service! Thank you, Cardinal!

– Donna S.

Hi Perry,

Well good news is I got a car!  Bad news is I won’t be needing the credit union loan. Last Thursday, I went to Enterprise Car Sales to get an idea of how much a vehicle was going to cost “out the door”.  I found something in my price range and they were able to finance the balance after I gave them a down payment.  I am so happy and so relieved from the stress and unknown of how it would all work out. I drove home with a 2017 Chevy Sonic Premier Turbo under 15K.  And it was fully loaded. Leather seats, heated seats and steering wheel, Bluetooth, back up camera, etc….I love it and never imagined I would wind up with this much “luxury”. And with very affordable monthly payments.

I am so pleased and touched by the way you were there for me Perry.  You were very positive, listened, explained, and tried in every way to help me through this situation.  And, it has turned into a blessing all the way around.  You were a big part of this journey.  Thank you for everything Perry.  Although I didn’t use my credit union for money, I got a better return from Cardinal and your kindness.

With my deepest sincerity,

– Debbie

I came here as a non-member interested in a car loan. The staff was so quick and friendly to greet me, and set me up with Alex, in loans. Alex was great! He was so friendly and knowledgeable and made the whole loan process super easy. I just want to thank everyone who was involved yesterday for helping me out. Best experience I’ve ever had, at a bank.

– Erin G.

Good morning Perry, I would like to take a quick moment to thank you again for helping me out with my accounts over the past several months. As you know, thinks got a bit crazy with my withdrawals and you couldn’t have been more accommodating and professional in taking the time to help me straighten everything out.

I also appreciate you monitoring my accounts these past few months and keeping an eye out for any abnormal deposits or withdrawals.

One last thing, please let Meghan know that myself and several other friends of mine, appreciate her positive and pleasant attitude every time we come into the branch. “She’s Good!”

Thanks again, and keep up the great work! I appreciate you and your team.

– Mike N.

Hello,

I would like to take the time to recognize excellent customer service from Meghan T. Meghan helped me with my request in receiving a credit limit increase and continuously kept me updated throughout the week. She was also very responsive and took the time to answer all my questions. My experience with Cardinal overall has not been the best as it seems it’s almost impossible to reach someone at the Mentor branch when I call (which can be frustrating since this is my main branch where I normally bank with but Meghan made up for it all! So I really can’t thank you enough. I was eager to switch banks after having poor experiences in the past but now since I have a great contact like Meghan I know I can always go to her in the future. I hope you recognize this women for a job well done because she definitely deserves it!

Thank you Meghan! 😊

I am writing to express my sincere appreciation for the care and diligence of you and your team in researching a transaction. I am impressed that you and your team followed this matter through to resolution.  Kudos to all of you.

Sincerely,

– Regina H.

Although it’s an inconvenience to have your account frozen due to suspected fraud, I love that the fraud department is very diligent……catching spending habits that seem out of the norm. Most of the time it is just a precaution, but It gives me peace of mind that if it was actually fraud, it would be caught and stopped quickly. Customer service has always been great at Cardinal. Everyone is friendly, suggesting changes to my account, helping with online services, just guidance in general…..especially with 401K roll over….I didn’t feel rushed. I’ve banked here for many years, with no reason to change.

– Kathryn C.

I just want to thank you from the bottom of my heart. You have personally done so much for me and my wife. I don’t know how I can ever repay you. I’m at a loss for words. I hope one day you will let me do something for you. I realize this very well could be my wife’s last Christmas and it’s someone like you that gives us the fight to keep going….That’s just what we are trying to do. I attached a few pics so you can see the faces you put a smile on. Gabe, you are too sweet and I truly hope one day you will let me repay you somehow. Please have a very Merry Christmas.

Yours very truly,

– Joe & Laurie S.

P.S. I called my wife as soon as you left and told her what Cardinal had done. All she did was cry and say thank you sooooo much for everything. It is people like you who make a difference in this world. Thank you so much….

The staff at Cardinal is conscientious, sincere, very helpful, mannerly, and all the good qualities, you would want in a financial institution. That’s why I keep coming back.

– Margaret W.

Cynthia White in your call center was very helpful, kind, and patient. Thank you!

– Jennifer F.

Dear Jason,

I left a message with the Call Center this morning to have you contact me, which you did within 10 minutes! Thank you for truly astounding me with your speedy inquiry as to how you could help.

Your listening, explanation, action, attention to detail, & follow-up all continued to astound me, as well as your upbeat attitude & amazing patience throughout our conversation.

I’m not sure you know this is far from the norm of typical service you get from most businesses, adding to it that this is the busiest time of the year.

Thank you for setting the example & giving me a reason not to give up on human nature.

I wish you a truly wonderful Holiday Season, & the best of everything, always.

Sincerely,

– Hermine G.

Matt!  Shay!  Cassie!  Gretchen!  –  I know their names and even more rewarding, they know mine.  There is always a friendly time and fun conversation to be had when I walk into my local branch at Cardinal Credit Union.  Thank you for the smiles and caring when I do my banking.

Happy holidays everyone!

– Jeanne-Marie

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