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By Mail

Cardinal Credit Union
8500 Westport Drive
Mentor, Ohio 44060

By Phone (All Inquiries)

Local: Call  440-266-2200

Toll Free: Call 877-900-MYCU (6928)

Fax: 440-266-2299

By E-Mail

Member Service:
Consumer Loans:
Mortgage Loans:

Do not include any personal information such as your Social Security Number or Account Number when e-mailing to Cardinal Credit Union. Do not E-Mail any requests for account information such as Balances, Stop Payments, Account Transfers, etc.

Payoff Requests

Loan Payoff Quotes

Vehicle/Personal/Consumer Loan Payoffs – To request a payoff quote call 440-266-2200 (option 2) or obtain the payoff amount from your online banking. Payoff payments in the form of cash, bank cashier’s check, and personal check are all acceptable.  If paying by check, please make checks payable to Cardinal Credit Union.

Dealer Payoff Requests – Fax a signed borrowers payoff authorization request to the Loan department at 440-266-2298 or email

Mortgage Payoff Quotes

Mortgage/Equity Loan Payoff Quotes – Fax your payoff request and borrower’s authorization form to 440-266-2297, email, or call 440-266-2200, option 3.

Other Contact Information

Bill Pay Issues: Call 866-799-8387


Lost or Stolen ATM or Debit Card:

Call 866-563-3972

Lost or Stolen Visa Credit Card:

Call 866-820-5849

To activate your DEBIT Card:

Call 800-631-3197

To reset your Debit Card PIN number:

Call 888-886-0083

Travel Alert Notification

Traveling? For your security, call us first to ensure your debit card remains active. You can input your travel dates and destinations through your online banking account so you will not experience interruptions with your Cardinal VISA service while traveling.

Debit Card: Call 866-563-3972

VISA® Card: Call 866-820-5849

Contact Your Board of Directors


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