Once again, I received absolute professionalism and prompt attention to my online circumstances. Paulina was a consummate professional, as an entire team assisted, she had the empathetic professionalism to leave a message with me while I attended several meetings, explaining the actions and resetting my password. Clearly a phone to computer glitch on my behalf. Yet, Paulina assured me that finally my car loan payments to Cardinal were paid instead of assuming they were and getting booted from the system prematurely. The issues I’ve had the past couple of months appear again, but I can now reset the password. Pease thank her and the entire team. This is the reason I will be applying for my house loan with Gretchen, sometime next winter….class acts all around. People to people mannerisms.